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Order and Payment Processing:

1) The Vendor does not process the orders and payments -- the entire process is outsourced.

2) The Vendor's global value added and sales tax compliance provider is the Seller of Record for all the transactions. At present, it is Digital River GmbH, a subsidiary of Digital River, Inc.

3) The Vendor's payment gateway provider is the Payment Processor for all the transactions. At present, it is MyCommerce Share-it, a subsidiary of Digital River, Inc.

Standard Payment Terms ("SPT") License Subscriptions:

4) All SPT License Subscriptions are denominated in U.S. dollars.

5) All SPT License Subscriptions are to be paid by a credit card.

6) All SPT License Subscriptions have a month long Billing Period.

7) All SPT License Subscriptions have the credit card Payment Auto-renewal enabled.

8) Due to the Generic Resellers' penchant for botching renewals, the SPT License Subscriptions are no longer available from Generic Resellers -- but only directly from the Vendor.

Custom Payment Terms ("CPT") License Subscriptions:

9) A License Subscription whose payment terms diverge from the SPT is considered a CPT License Subscription.

10) All CPT License Subscriptions are subject to the inclusion of CPT Fee in the subscription price -- once per custom Billing Period.

11) At present, the CPT Fee is $99.

12) The only allowed Billing Period Durations of a CPT License Subscription with the credit card Payment Auto-renewal enabled are 24 and 36 months.

13) The only allowed Billing Period Duration of a CPT License Subscription with the credit card Payment Auto-renewal disabled is 36 months.

14) The only allowed Billing Period Duration of a CPT License Subscription that is not paid by a credit card is 36 months.

15) The CPT License Subscriptions are available from both the Vendor and Generic Resellers.

Alternative Currencies:

16) While in theory every major world currency is available as an alternative currency, in reality the choice is limited to a subset of those currencies that the Payment Processor supports for a particular given combination of the chosen payment method, the Licensee organization's country, and the country from which the transaction will be executed; and those may vary over time.

17) The exchange rates are set daily by the Payment Processor's currency exchange provider.

18) The Vendor does not have a say over the daily exchange rates, and to the best of the Vendor's understanding neither has the Payment Processor.

Alternative Payment Methods:

19) While in theory tens of different payment methods are accepted by the Payment Processor, in reality the choice is limited to only a handful of those that the Payment Processor supports for a particular given combination of the chosen currency, the Licensee organization's country, and the country from which the transaction will be executed; and those may vary over time.

20) Regardless if the Payment Processor supports it or not, the Vendor will refuse any payment method that has a non-electronic component, does not produce verifiable electronic trail in the international financial system, or involves any of the crypto-currencies.

21) Additionally, the Vendor will refuse to deliver the EV Executables and/or EV Source Code if the payment is made by anyone other than the Licensee organization.

Purchasing from Generic Resellers:

22) The Vendor sells directly to Licensees; there is no need for a Generic Reseller in the loop.

23) Purchasing from Generic Resellers is possible but discouraged. Typically, they are unable to handle the zero-cost no-human-involved credit card Payment Auto-renewals -- which inflicts countless extra working hours on both the Vendor and the Licensee's own development, procurement, and accounting departments -- on every single License Subscription renewal.

24) The Licensee assumes full responsibility for the License Subscription cancellations that resulted from an action or inaction of a particular Generic Reseller the Licensee chose to use.

Purchasing Directly from the Vendor:

25) The SPT License Subscriptions are available through both the online shop and the quotes issued by the sales department.

26) The CPT License Subscriptions are available through the quotes issued by the sales department only.

27) Regardless if the shopping cart is accessed from the online shop or from a quote issued by the sales department -- it behaves as described in the following two sections:

Shopping Cart Behavior -- Both SPT And CPT License Subscription Quotes:

Due to the way the Payment Processor's APIs and shopping cart operate the following applies:

28) Billing Information:

  • The shopping cart linked from the quote will have its [Billing Information] section preset with the [License to: first name, last name] option default.
  • The Licensee must change the default by clicking on the option's radio-buttons and switching it to the [License to: company name] -- in order to ensure that the Licensee organization's billing details can be properly entered.

29) VAT & Sales Tax values:

  • The quote itself will contain neither VAT nor sales tax values.
  • The shopping cart linked from the quote will be preset on-the-fly with the VAT and/or sales tax values in accordance with the user's geolocation -- which means that it may contain incorrect values if the user is not in the same state/country as the Licensee organization.
  • The shopping cart will recalculate the VAT and/or sales tax values again, in accordance with the entered address of the Licensee organization, once the [Billing Information] section's fields get filled with the valid info.

Shopping Cart Behavior -- CPT License Subscription Quotes Only:

Due to the way the Payment Processor's APIs and shopping cart operate the following applies:

30) A CPT License Subscription quote in an alternative currency:

  • The quote itself will be denominated in U.S. dollars.
  • The shopping cart linked from the quote will be denominated in the chosen alternative currency -- with the in-cart prices set on-the-fly in accordance with the daily exchange rate.
    Accordingly, entering the shopping cart at different days will produce different prices.

31) A CPT License Subscription quote with the credit card Payment Auto-renewal disabled:

  • The shopping cart linked from the quote will be preset with the Payment Auto-renewal option enabled default: [Renewal: Automatic].
  • The Licensee must change the default by clicking on the option and switching it to the [Renewal: Manual] -- before proceeding with making the payment.
  • The Licensee should inform the Vendor if the Licensee omitted to make the Payment Auto-renewal option change before making the payment -- that omission is fixable from our side.

32) A CPT License Subscription quote with an alternative payment method:

  • The shopping cart linked from the quote will be preset with the credit card payment method default.
  • The chosen alternative payment method might be unavailable until the [Billing Information] section's fields get filled with the valid info.
  • The Licensee must change the default to its chosen alternative payment method -- before proceeding with making the payment.

VAT & Sales Tax Collection and Refunds:

33) The Vendor neither collects nor refunds the taxes -- the Seller of Record and the Payment Processor do -- in accordance with the local tax regulations of the Licensee's country.

34) Different tax exemption rules apply in different countries, and there are even a few countries where tax exemption is not possible.

In general, in order to be issued a tax-refund, in countries where tax exemption is possible, the qualified tax-exempt Licensee must request it from the Payment Processor by sending an email to:

The tax-refund request email must contain the following info:

  • The MyCommerce Share-it Order-ID of that particular License Subscription.
  • The Licensee's VAT/Tax-ID -- if applicable to the Licensee's country.
  • The Licensee's valid tax-exemption certificate -- if applicable to the Licensee's country.
  • The tax-refund-case description -- if applicable to the Licensee's country.

35) In order to avoid having taxes applied on the subsequent License Subscription renewals, the email must explicitly ask for flagging of all future renewals with the tax-exempt status.
This should keep the Licensee hassle-free tax-wise over the lifetime of its License Subscription.

This option is typically available in countries where tax exemption is possible -- but, again due to the local regulations, not in every single one of them.

Overdue Payments and Automatic License Subscription Cancellations:

The Payment Processor will automatically cancel all License Subscriptions with overdue payments in accordance with its following nonsensical 'late payments' policies:

36) Subscriptions w/ Payment Auto-renewal enabled, and 1 month long Billing Period:

  • Grace period: 20 days
  • Cancellation: on the end of the grace period
  • Applies to:
    • the SPT License Subscriptions

37) Subscriptions w/ Payment Auto-renewal enabled, and 12-36 months long Billing Period:

  • Grace period: 60 days
  • Cancellation: on the end of the grace period
  • Applies to:
    • a part of the CPT License Subscriptions.
    • a part of the old annual License Subscriptions sold before 2019/08/25

38) Subscriptions w/ Payment Auto-renewal disabled:

  • Grace period: 0 days
  • Cancellation: on the subscription last day
    (unless the payment for its next Billing Period has already arrived by then)
  • Applies to:
    • a part of the CPT License Subscriptions
    • a part of the old annual License Subscriptions sold before 2019/08/25

39) Unfortunately, the Vendor does not have a say over the previous three policies.

Manual Renewals of the Canceled or Expired License Subscriptions:

40) Bringing a canceled or expired License Subscription back into compliance requires the Vendor to exchange a myriad emails back and forth, to issue at least one CPT License Subscription quote, and to take the subsequent extra care that everything is recorded properly. The costs of those extra working hours are not included in the price of License Subscriptions.

Therefore, to offset at least a part of those extra costs, all manual renewals of such delinquent License Subscriptions carry a mandatory Manual Renewal Fee.

41) At present, the Manual Renewal Fee is $99.

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